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Getting Started

What is direct primary care?

You pay a flat monthly membership fee directly to the practice. No insurance, no copays, no billing department deciding what you're allowed to have. That means longer visits, direct access to your physician, and care built around what you actually need instead of what a claim form permits.

 

How do I get started?

Book a free 15-minute Clarity Call. We'll talk through what's going on and tell you which next step makes sense — or tell you honestly if we're not the right practice for what you need.

You can also enroll online, by phone at 601-658-9343, or in person at 511 W Laurel Ave.

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What is an assessment, and do I need one?

Most people start with one. An assessment is a longer visit with Dr. Hall that produces a complete picture of what's going on and a written care plan you keep.

Know Your Numbers — $297. For weight, energy, metabolic, and hormonal concerns. Body composition analysis, hormone and metabolic assessment, lab review, and one-on-one time with Dr. Hall.

Capacity Assessment — $395. For burnout, work performance, and behavioral health concerns. A 90-minute evaluation including your medical and behavioral history, medication review across every prescriber you have, an occupational review, and a written plan that can include work status documentation.

Assessments are optional. If you choose one, your $100 enrollment fee is waived.

 

Who do you take care of?

Adults, children, and organizations. Dr. Hall is board certified in Family Medicine and Obesity Medicine, and cares for people managing weight, energy, hormones, perimenopause, chronic conditions, capacity, performance, and burnout — alongside everyday primary care.

 

Membership and Pricing

How much does it cost?

Founding member rates — available through August 31st:

• Individual — $125/month

• Individual + spouse or partner — $225

• 1 adult + 1 child — $175

• 1 adult + 2 or more children — $250

• 2 adults + 1 child — $300

• 2 adults + 2 or more children — $350

Enrollment fee: $100, waived with any assessment.

Founding rates are locked for as long as you stay enrolled. After August 31st, standard membership begins at $150/month.

Households of more than five, please call for a custom quote. "Family" means anyone living in your household or claimed on your taxes.

Is there a discount for paying ahead?

Yes.

• Every 3 months — 5% off

• Every 6 months — half a month free

• Yearly — one full month free

 

What if I want counseling too?

Add Behavioral Health for $250/month on top of your membership — $375/month total at the founding rate.

That includes two 50-minute counseling sessions a month, physician oversight, medication management for mood, sleep, and focus, and Dr. Hall and your counselor working from one plan.

Two counseling sessions a month elsewhere runs about $400 on its own. Here, the same amount includes the physician.

 

What other add-ons do you offer?

• Metabolic Support — $125/month. Dietitian program and physician review of your metabolic labs.

• Fitness — $99/month. Structured 12-week program coordinated with your care plan.

Add-ons are month to month and require an active membership.

 

Can I cancel?

Yes. Thirty days' written notice, no contract, no termination fee.

If you prepaid for a quarter, six months, or a year and cancel early, we refund unused whole months at the standard monthly rate — you keep the care you used, and the commitment discount doesn't carry over. The enrollment fee isn't refundable.

 

Payment and Billing

How does billing work?

Membership is billed automatically to a card or by bank draft. Payment is drafted by the 15th of each month. You'll receive a statement before anything is charged.

 

Can I use my HSA or FSA?

Often, yes. Federal rules changed in 2026 and direct primary care membership fees are now treated as qualified medical expenses, up to limits set by the IRS. Assessments, physician visits, labs, and counseling are generally qualifying medical care as well.

That said, eligibility depends on your specific plan, your coverage, and your tax situation — and employer FSA plans set their own rules. We can't determine eligibility for you and we don't give tax advice. Check with your plan administrator or your accountant before you enroll.

We provide itemized receipts for everything, which is what you'll need either way.

 

What if I miss an appointment?

We ask for 24 hours' notice. Missed appointments without notice are charged a $25 no-show fee. Arriving more than 15 minutes late may mean rescheduling.

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What's Included

What do I get with my membership?

• Appointments with Dr. Hall, in person or by video

• Direct messaging with the practice, usually answered within one business day

• Medication management and refills between visits — no appointment needed

• Preventive care and annual wellness visits

• Chronic disease management — diabetes, blood pressure, thyroid, cholesterol, asthma

• Women's health and perimenopause-informed care

• Weight and metabolic support

• Care coordination with specialists, imaging, and outside providers

• Member pricing on labs and every other service

Visits are as long or as short as the day calls for. Some things take an hour. Some take ten minutes. Many never need to become a visit at all.

 

How many visits do I get?

A better question is how much access you get, and the answer is as much as you need.

Message us anytime — most concerns get resolved that way without an appointment. Video visits are included whenever they'd help. And we schedule comprehensive in-office visits with Dr. Hall throughout the year, the longer ones where we go through labs, medications, and the whole picture together.

In traditional practice everything becomes a visit, because that's the only way the doctor gets paid. Here, nothing has to be a visit unless it should be.

 

What about labs?

Priced separately so you only pay for the testing you actually need, at member rates. If you have insurance, your labs may still be covered at a local laboratory testing facility.

 

Dr. Hall recommends specific panels based on your assessment. Already have recent labs? Bring them — she'll review what you have.

 

What isn't included?

Hospital care, emergency room visits, specialist fees, imaging, surgery, medications, and anything not provided by our practice directly. Membership is not insurance and doesn't replace it.

We recommend keeping coverage for catastrophic care. Our membership pairs well with a high-deductible or catastrophic plan — you get unhurried primary care, and your insurance is there for the big things.

 

Counseling and Behavioral Health

Do you offer counseling?

Yes, and not the way most practices do.

Carla Rawls is a licensed professional counselor working alongside Dr. Hall — not in a separate office with separate records and no communication. On the same care plan.

Available in person in Hattiesburg and by telehealth.

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Can I see the counselor without the medical side?

Yes — $200 per session, no membership required. You won't have medication management, physician coordination, or occupational documentation. But if what you want is good therapy, that's available.

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What does "coordinated care" actually mean?

You don't repeat your history twice. You don't relay messages between providers. Your physician and your counselor talk to each other, and your plan is one plan — not several people working separately on pieces of you.

Your counseling records are kept separately and protected. What gets shared between your counselor and Dr. Hall is limited, purposeful, and something you consent to.

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Can you help with FMLA or work documentation?

Work status and occupational documentation — including FMLA and return-to-work forms — is completed following a physician visit. Dr. Hall needs to evaluate you before she can attest to your capacity to work. Unusually complex cases are quoted individually.

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Insurance and Medicare

Do you take insurance?

No. We're cash-pay, which is why we can spend ninety minutes with you and coordinate your care without a claims department deciding what's allowed.

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I already have a primary care doctor. Is that a problem?

Not at all. Many members keep theirs. We coordinate.

I have Medicare. Can I join?

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Not yet. Our practice has not opted out of Medicare, which means we're currently prohibited from entering into private membership agreements with Medicare beneficiaries.

If you're on Medicare and interested, call us and we'll add you to our list. As soon as our status changes, we'll contact everyone on it.

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Access and Communication

How quickly will you respond?

Usually within one business day. We don't promise same-day responses, and we'd rather be honest about that than overpromise. Urgent concerns are prioritized.

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Are you available 24/7?

No. We're not an emergency service and we don't take calls after 7:00 PM.

For anything urgent after hours, go to urgent care. For an emergency, call 911 or go to the nearest emergency room. Please don't use email, text, or the portal for emergencies.

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Can I text or email you?

Yes, with your consent. Electronic communication is convenient but never perfectly secure — we'll explain that when you enroll, and you can decline any method you're not comfortable with.

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Georgia and Telehealth​

Do you see patients in Georgia?

Yes, by telehealth. Dr. Hall is licensed in Mississippi and Georgia. We don't currently have a Georgia location.

Counseling is available in Georgia and several additional states.

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What's different about Georgia membership?

Care is delivered by video. In-office procedures, body composition analysis, and anything requiring hands-on examination aren't available — we'll refer you locally for those. Labs are drawn at a site near you.

Georgia assessments include a comprehensive metabolic review in place of in-office body composition analysis. Pricing is the same.

You'll need to be physically located in Georgia at the time of each visit.

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For Employers

Do you work with employers?

Yes. We offer corporate wellness partnerships for businesses, schools, and organizations that want to give their people real access to primary care.

Group pricing is available starting at five employees. Call 601-658-9343 or email contact@joinhallhealth.com to talk it through.

 

Still Have Questions?

Book a free 15-minute Clarity Call, call 601-658-9343, or email contact@joinhallhealth.com.

We're at 511 W Laurel Ave, Hattiesburg, MS 39401.

Hall Health is a cash-pay practice and does not bill insurance. Some services may be payable with HSA or FSA funds, subject to IRS rules, your plan's terms, and annual limits. Hall Health does not determine eligibility, does not guarantee reimbursement, and does not provide tax advice. Confirm with your plan administrator or tax advisor.

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